Product Support Engineer (PHP)

Your new company 

Provides a cloud-based Digital Experience Platform (DXP) specializing in solutions for B2B digital transformation. 

Your new role 

Product Support Engineer is responsible for handling customer and partner-reported issues in accordance - but not exclusively - with Ibexa’s SLA. You will be the contact point for customers, receiving their inquiries, analyzing, and reproducing issues, passing them on further, and maintaining contact with the customer along the way. As an engineer, this position will partner with the Product Support Team Leader to deliver exceptional support to Ibexa’s customers and partners. You will also work on in-house Product Experience department projects aimed at providing a better support experience for customers, partners and Ibexa employees.

• Taking ownership of issues reported by customers and partners
• Reproducing, troubleshooting, and diagnosing problems
• Solving customer issues or escalating them as needed
• Interfacing between customer and other Ibexa teams
• Supporting customer in applying required fixes
• Collaborating with the team on in-house projects

What you39ll need to succeed 

• Bachelor’s degree in Computer Science or related field or equivalent experience

• Minimum of 5 years’ practical experience in the development of commercial-grade web-based software applications using PHP

• Know-how of long-term project work, including familiarity with development and release processes and workflows

• Desired Technical skills:

• Hands-on experience with programming and scripting languages such as HTML5, CSS, JavaScript, Bash

• Practical use of OOP, SOLID programming principles

• Firm grasp of source code management (Git and GitHub, including making pull requests and patching with git or diff)

• Expertise in working with different operating systems (Windows, Linux, Mac OS X) and containerization (Docker)

• Familiarity with testing tools (Selenium, Behat, WebDriver, XDebug, PHPUnit)

• Deep competence in profiling and troubleshooting (Firebug, Web Inspector; preferably also Blackfire.io)

• Comprehensive understanding of PHP frameworks (Symfony)

• Previous experience with eZ Platform / eZ Publish / Ibexa DXP is a plus

• Able to work with cutting edge technology and assimilate information rapidly

Other skills:

• Strong problem-solving and communication skills

• Strong analytical skills to investigate and resolve customer support tickets

• Well-developed interpersonal and communication skills

• Customer-first mindset

• Focus on quality while working under time pressure

• Ease of working in an international environment

• Very good command of English (spoken and written)

• Proactive, self-disciplined, and highly motivated with well-organized work style

What you need to do now 

If you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.